HandsOn Connect is a Software-as-a-Service (SaaS) that employs a public cloud deployment model using both physical and virtualized resources, mainly from Microsoft Azure and Salesforce, for its software-as-a-service solutions. These are multi-tenant and logical access controls using authentication and roles ensure the necessary separation between data from different clients.

All infrastructure responsibilities rest with HandsOn Connect, Azure, and Salesforce, and clients are provided with functionality to manage their own users and roles at the application level.

The hosting platforms used by the HandsOn Connect Services, such as Salesforce and Azure, are certified as compliant with some of the most rigorous, industry-accepted security, privacy, and reliability standards. They are certified and audited to standards as a service provider with ISO/IEC 27001, SAS 70 Type II (now SSAE No. 16), SysTrust, and the EU-US and Swiss-US Safe Harbor frameworks. Customers can also use our cloud services to deliver solutions that comply with HIPAA, PCI DSS, and FISMA (moderate level). Additional information about Azure and Salesforce security and privacy programs are available on their websites.