Habitat for Humanity Hong Kong

IRD file Number  

Volunteer role

Salesforce Expert

Skill(s) required


Salesforce Implementation skills


Description of work


We are looking for a SalesForce expert volunteer to:
• Work with a pilot team to get started using salesforce for donor journey tracking, fundraising tracking and comms and stewardship tracking features
• Work with the team to monitor and iterate the usage to maximize the CRM features
• Provide advice on developing an implementation strategy to use SalesForce as an integral tool across the organization
• Provide training for full team to roll-out SalesForce.
• Provide guidance on maximizing the contact management, donor stewardship, volunteer management and grant management features. 


Length of service / commitment required

3 months

Amount of time required per month

3-5 hours

Location of volunteer work

May work remotely / from home with occasional in-office work

NGO office location

9/F, V-Point, 18 Tang Lung Street, Causeway Bay, Hong Kong

NGO mission and description of organization’s work

Every 21 seconds. That’s how often Habitat for Humanity helped another family access new or improved housing somewhere around the world in 2019. For the fiscal year 2019, Habitat served more than 7 million people including 3.1 million people from Asia and the Pacific; and enlisted the support of more than 1.4 million volunteers. At Habitat for Humanity, we recognize that safe and decent housing plays a key role in lifting families out of poverty. Having a home represents a safe haven for a family, a strong and stable place where children can thrive, and a solid foundation on which a family can build a better life. Strong and stable homes help build strong and stable communities. Habitat for Humanity undertakes many types of work to improve housing around the world—from continuing our traditional work to build safe, decent and affordable homes in partnership with soon-to-be homeowners, to our innovative focus on financial inclusion, housing market systems and entrepreneurship, and to our groundbreaking development of microfinance for the housing sector. 

In Hong Kong, we run several programmes to help low-income families and in particular the elderly living in public housing estates and retirement homes through essential renovation work or deep cleaning services. Project Home Works strives to provide more decent homes and convey hope to the community. We also work in schools in underserved areas in Hong Kong, recognizing that school is like a second home. On Project School Works, volunteers work alongside primary school students to paint murals in their schools, creating a warm and welcoming learning environment. Habitat Hong Kong is also a fundraising and volunteer recruitment hub for Asia and the Pacific region. Throughout the year, we raise funds to support our disaster resilience and home building projects in 18 countries across the Asia and the Pacific region including Vietnam, Bangladesh, Cambodia, Nepal, Indonesia, India and Sri Lanka and groups of volunteers travel to these locations to build disaster resilient houses alongside our home partners.

Impact of skills-based volunteer support on NGO and mission

Immense. As a part of the continuous effort in engaging youth, online training sessions will not only be used during this time when schools migrated to e-learning, but also be a tool for engagement in the long run. The content for this training will be introduction to our organization, fundraising, volunteering, and the challenges NGOs face during this challenging time.

Language requirement English (Cantonese a plus)
Key contact person for service

Operations Manager


Email:                                                   Phone:           9388 1649

Start date for position ASAP
End date for position To be discussed with volunteer 
Remarks or special requirements Experience with Salesforce implementation. Must be familiar with Zoom.

Possibility for future paid position



Interested candidates please submit your CV directly to the key contact named above. Any candidate screening, interview and selection process will be conducted by the NGO.